We purchased this backpack over a year ago, and have loved it since. It fits well over jackets in the winter as well as without during the summer. I have snowshoed, hiked, and simply made dinner while carrying my daughter. She is comfortable, I am comfortable, and we love it. It fits both my husband and me comfortably (it's adjustable - I'm 5'6" and my husband is 6') This spring, the chest clip broke. I was sad, but hoped I'd be able to order a replacement piece. I contacted the company, and they said they'd gladly send me the part. Imagine my surprise yesterday when I found an entire replacement backpack on my porch! This backpack is wonderful and the company is wonderful too.